--- title: "Requesting a Payment Reminder: Tips and Letter Template" description: "Payment reminder: how to recover your unpaid invoices amicably, before any litigation, while protecting your cash flow and customer relationships." image: https://go.stancer.com/hubfs/article_demander-une-relance-de-paiement-conseils-et-modele-de-lettre-1.avif --- [Skip to content](https://go.stancer.com/en/blog/payment/writing-a-dunning-letter-tips-and-template#main-content) ![](https://go.stancer.com/hs-fs/hubfs/Logo%20stancer@2x.png?width=300&height=46&name=Logo%20stancer@2x.png) - Products Show submenu for Products - [Online payment](https://stancer.com/fra/en/online-payment) - [Payment terminal](https://stancer.com/fra/en/payment-terminal) - [Tap to Pay on iPhone](https://stancer.com/fra/en/tap-to-pay-on-iphone) - [Payment link](https://stancer.com/fra/en/payment-link) - [Documentation](https://docs.stancer.com/en/) - [Pricing](https://stancer.com/fra/en/pricing) - [Blog](https://go.stancer.com/blog) Open main navigation Close main navigation - Products Show submenu for Products - [Online payment](https://stancer.com/fra/en/online-payment) - [Payment terminal](https://stancer.com/fra/en/payment-terminal) - [Tap to Pay on iPhone](https://stancer.com/fra/en/tap-to-pay-on-iphone) - [Payment link](https://stancer.com/fra/en/payment-link) - [Documentation](https://docs.stancer.com/en/) - [Pricing](https://stancer.com/fra/en/pricing) - [Blog](https://go.stancer.com/blog) - - [English](https://go.stancer.com/en/blog/payment/writing-a-dunning-letter-tips-and-template) - [French](https://go.stancer.com/blog/paiement/demander-une-relance-de-paiement-conseils-et-modele-de-lettre) - [Start now](https://signup.stancer.com/en/sign-up/) [Start now](https://signup.stancer.com/en/sign-up/) - [English](https://go.stancer.com/en/blog/payment/writing-a-dunning-letter-tips-and-template) - [French](https://go.stancer.com/blog/paiement/demander-une-relance-de-paiement-conseils-et-modele-de-lettre) Payment ![Lettre de relance de paiement envoyée à un client débiteur](https://go.stancer.com/hubfs/article_demander-une-relance-de-paiement-conseils-et-modele-de-lettre.avif) Aminata • 12 novembre 2026 • 4 min de lecture # Requesting a Payment Reminder: Tips and Letter Template Unpaid invoices sour customer relationships and negatively impact a company's cash flow. To resolve the situation in the best conditions, a payment reminder is a pre-litigation solution. Partager : Sommaire Newsletter ### Stay in the loop Get our latest articles and tips straight to your inbox. This amicable reminder plan is a good tool for settling unpaid invoices. This guide gives you useful tips to carry out this process successfully, with a sample reminder letter. ## What is a payment reminder letter? A payment reminder letter is a letter sent to a customer to inform them of an outstanding debt. The purpose of this debt collection letter is to encourage the debtor to settle their invoice as soon as possible. After contacting the customer with this amicable payment request, the customer may respond and share their difficulties. In the absence of a payment promise or actual payment, you can send them a formal demand letter. Under Article 1344 of the Civil Code, a formal demand is a legally binding letter requiring the debtor to act without delay. ## How to request a reminder effectively? Proceed skillfully by sending your customer a courteous reminder letter. In order to preserve your commercial relationship, it is customary to write payment reminders with diplomacy. Sometimes, non-payment is the result of an accounting error or a lost invoice. Contact them directly by phone. In the absence of a response, you can initiate the debt collection process by writing a registered letter with acknowledgment of receipt containing a payment order. If you still get no response, you can initiate forced recovery of the debt by going to court.   Above all, avoid rushing into a formal demand or legal recovery without first contacting the customer for an amicable collection. A copy of the invoice will provide traceability of your claim. You should always keep this document safe if you want to obtain payment. Also make sure to keep the receipt of the registered letter. In any case, the payment reminder letter must include: - The name of the creditor - The name of the debtor - The invoice number and date - The subject of the letter with the mention "payment reminder" - The goods or services related to the invoice ## Example of a payment reminder request While it's possible to write a payment reminder email spontaneously, a standard example remains a source of inspiration. Here is a sample reminder letter for an unpaid invoice, written in a cordial tone: \- - Your company Company name SIRET Address Postal code and city Contact Name of debtor customer Address Postal code and city Done at…, on… Subject: Payment reminder for invoice No. … pending collection Enclosure: Scanned copy of the original invoice Madam, Sir, Unless it is an error on our part, your invoice dated … remains unpaid. To date, the accounting department has not been able to settle the payment of the amounts due corresponding to the invoice amount. The payment deadline having passed, we kindly ask you to settle it as soon as you receive this email. However, we ask you to disregard this reminder if you have since settled the payment. The copy of the invoice being authoritative, we look forward to hearing from you and are at your disposal for any inquiries. Thanking you in advance for your kind understanding, we kindly ask you to consider this amicable collection request. Yours faithfully, First name, Last name Accounting Department Signature \- - ## Payment links in service of your payment requests A customer facing cash flow difficulties may feel real discomfort in the face of a payment reminder. This makes settling their debt even more complicated, as they will be less inclined to meet your finance team. The existence of a simple and instant payment solution can help defuse these situations. Stancer offers the [payment link](https://stancer.com/fra/en/payment-link), which lets you send your customers a payment request including a link to a [secure payment page](https://stancer.com/fra/en/online-payment/secured-online-payment). The request can be sent by email, [SMS](https://stancer.com/fra/en/payment-link/payment-by-text-message), or via your channel of choice. 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