--- title: How to Easily Refund a Card Payment description: Cancel and refund a card payment simply and quickly with Stancer, a secure payment solution for businesses. image: https://go.stancer.com/hubfs/article_comment-rembourser-un-paiement-par-carte-bancaire-1.avif --- [Skip to content](https://go.stancer.com/en/blog/payment/how-to-easily-refund-a-card-payment#main-content) ![](https://go.stancer.com/hs-fs/hubfs/Logo%20stancer@2x.png?width=300&height=46&name=Logo%20stancer@2x.png) - Products Show submenu for Products - [Online payment](https://stancer.com/fra/en/online-payment) - [Payment terminal](https://stancer.com/fra/en/payment-terminal) - [Tap to Pay on iPhone](https://stancer.com/fra/en/tap-to-pay-on-iphone) - [Payment link](https://stancer.com/fra/en/payment-link) - [Documentation](https://docs.stancer.com/en/) - [Pricing](https://stancer.com/fra/en/pricing) - [Blog](https://go.stancer.com/blog) Open main navigation Close main navigation - Products Show submenu for Products - [Online payment](https://stancer.com/fra/en/online-payment) - [Payment terminal](https://stancer.com/fra/en/payment-terminal) - [Tap to Pay on iPhone](https://stancer.com/fra/en/tap-to-pay-on-iphone) - [Payment link](https://stancer.com/fra/en/payment-link) - [Documentation](https://docs.stancer.com/en/) - [Pricing](https://stancer.com/fra/en/pricing) - [Blog](https://go.stancer.com/blog) - - [English](https://go.stancer.com/en/blog/payment/how-to-easily-refund-a-card-payment) - [French](https://go.stancer.com/blog/paiement/comment-rembourser-un-paiement-par-carte-bancaire) - [Start now](https://signup.stancer.com/en/sign-up/) [Start now](https://signup.stancer.com/en/sign-up/) - [English](https://go.stancer.com/en/blog/payment/how-to-easily-refund-a-card-payment) - [French](https://go.stancer.com/blog/paiement/comment-rembourser-un-paiement-par-carte-bancaire) Payment ![Remboursement d'une transaction par carte bancaire sur un terminal](https://go.stancer.com/hubfs/article_comment-rembourser-un-paiement-par-carte-bancaire.avif) Andréa • 9 novembre 2026 • 4 min de lecture # How to Easily Refund a Card Payment Cancel and refund a card payment simply and quickly with Stancer, a secure payment solution for businesses. Partager : Sommaire Newsletter ### Stay in the loop Get our latest articles and tips straight to your inbox. In the day-to-day running of your business, you may sometimes need to cancel and refund payments for various reasons. To handle these situations quickly without complicating your store management, it's essential to have effective refund options. ## Why refund a payment? A payment refund may be necessary in case of an amount error, a customer's order cancellation, an order modification, or other unforeseen situations. At Stancer, we know how crucial it is for you, as merchants, to be able to refund transactions quickly and efficiently. Whether the payment was made through a payment terminal, online, or via a payment link by card, this article will guide you through the refund procedures. ## Refund options You have the choice between two types of refund: - **Full refund**: the entire amount is returned to the customer. - **Partial refund**: a specified portion of the amount is returned, as needed. ## Payments made via POS terminal When you made your payment using the POS terminal, the refund can only be made through the same terminal and with the customer's card. This procedure therefore requires direct interaction with the mobile payment terminal. Here's how to proceed: 1. Insert your merchant card into the Stancer terminal's card reader. 2. Enter the amount of the payment you want to refund. 3. Insert your customer's payment card to process the refund. The customer must then enter their PIN code to validate it. 4. Confirm the refund to update the transaction status in your system. ## Payments made via Tap to Pay on iPhone or Android You can process a refund for a Tap to Pay payment directly from the Stancer app. Simply go to the "Transactions" section, select the payment made via Tap to Pay, then choose the "Refund via Tap to Pay" option. A refund confirmation screen will appear. Please note that, at the moment, only refunds matching the original amount are allowed. Partial refunds are not currently available. In addition, the card used to process the refund must be the same as the one used for the original payment. The refund can be initiated from any compatible smartphone. ## Online payments To refund a card payment remotely, you have two methods available from your Customer Area. From the Payments section of the [Customer Area](https://signup.stancer.com/en/sign-in): 1. Find the payment to refund using the transaction date, the unique payment identifier, or the order reference associated with the transaction. 2. Refund your customer by clicking "Refund". You can choose between a full or partial refund. Then enter the amount. Alternatively, from the Customers section of the Customer Area: 1. Identify the customer in question, then view their customer profile to access their recent payments. 2. Click "Refund" and choose between a full or partial refund, then specify the amount. ## How to track the status of your refunds? A refund is a banking transaction, just like a payment. It therefore has a lifecycle, and it can be important to track the proper execution of your refunds. After initiating a refund, you can follow its status in your Customer Area. Here are the possible statuses: - Payment cancelled: the payment linked to the refund has been cancelled. - Pending refund: the refund will be executed within the next 24 hours. - Refund sent: the refund is being processed. - Refunded: the refund has been executed; the payer has been refunded. - Failed: the refund has failed. - Not honored: the payer's bank has refused the refund. Note that refunds of large amounts can involve longer waiting times due to the bank's anti-fraud checks. By following these procedures, you can refund a payment easily and efficiently, whether for transactions made in store, through your online shop, or even remotely. To best support you, Stancer offers complete and secure payment solutions to accept and process payments with ease. Our systems are regularly updated to ensure the security of your banking data and smooth management of your transactions, including during refunds. For more details on using our services, refer to our [documentation](https://docs.stancer.com/en/). 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